Returns & Exchanges

At Dough Guy™, we take pride in our fresh-baked quality; if your order arrives damaged or unsatisfactory, please contact us within 24 hours for a resolution. Due to the perishable nature of our artisanal dough products, we cannot accept physical returns, but we are committed to making it right.

1

Contact Support

Email our crumb-quality team at [email protected] with your order number and a brief explanation of the issue.

2

Provide Documentation

Attach high-resolution photos of the product and the packaging to help us identify if the issue occurred during baking or transit.

3

Review Process

Our kitchen leads will review your request within 48 hours to determine eligibility for a replacement or a full store credit.

4

Resolution Delivery

Once approved, your fresh replacement batch will be prioritized in our next bake cycle or a digital gift card will be issued to your email.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing